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Free Shipping
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Are product images accurate?We do our best to display products as accurately as possible, but slight variations in color may occur due to screen differences.
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How do I know if a product is in stock?If the product can be added to your cart and purchased, it's in stock. Otherwise, it may be listed as “out of stock” or “stopped”.
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Do I need an account to shop?No, you can complete your purchase as a guest. However, registering allows you to track orders and manage returns more easily.
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How do you protect my personal information?We follow strict data protection laws (GDPR & CCPA) and never share or sell your information. Please refer to our Privacy Policy for details.
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How do I cancel my order?You can cancel your order within 30 minutes of placing it by using the “Cancel My Order” button in your order details. After this period, the cancellation is no longer possible. For assistance, contact info@favshops.com. Please have your order number ready when contacting support. Note that cancellations are not guaranteed and depend on the order status.
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Can I exchange an item?We do not offer exchanges. Please return the item and place a new order.
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What is your return policy?You can return eligible items within 14 days of receiving your order. Items must be unused, in their original packaging, and with all tags intact.
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How do I initiate a return?If you’re a registered user: Go to My Account > My Orders and follow the return steps. If you're not a member: Contact us via info@favshops.com to request a return. Ensure the items are unused, in their original packaging, and with all tags intact. Returns must be initiated within 14 days of receiving your order.
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Do I have to pay for return shipping?If you use our contracted courier with your special return code, it’s free. Otherwise, return shipping costs will be deducted from your refund. Please contact info@favshops.com for more details. Note that return shipping costs may vary based on your location. Ensure to use the provided return label to avoid additional charges.
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When will I receive my refund?Refunds are issued within 14 business days after we receive and approve your return. Refund times may vary depending on your bank. For any issues, please contact support@favshops.com.
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How long will it take to receive my order?Orders are processed within 1–2 business days. Delivery times vary depending on your location, but generally range between 3–7 business days for international shipments. You will receive a tracking number once your order is shipped. Please note that during peak seasons, processing times may be longer.
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Do you ship internationally?Yes! We ship worldwide. Please note that customs fees or import duties may apply depending on your country’s regulations.
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Can I change my shipping address after placing an order?If your order hasn’t been shipped yet, contact our support team immediately via info@favshops.com. Once dispatched, changes are no longer possible. Ensure to provide the correct address during checkout to avoid any issues. Double-check your address before finalizing the order to prevent delays.
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What payment methods do you accept?We accept major credit/debit cards (Visa, Mastercard)
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Is it safe to shop on favshops.com?Yes. Our website uses SSL encryption and secure payment gateways to ensure your data is always protected.
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