CANCELLATION
You can cancel the orders you place on our online store by clicking on the "Cancel My Order" button on the Order Detail Page within the first 30 minutes. Since we will have entered the preparation process for your order after the first 30 minutes, it will not be possible to cancel your order.

EXCHANGE
There is no exchange option for purchases made on our online store. If you wish, you can return the product you purchased and create a new order.

RETURN
You can return the products you purchased from favshops.com within 14 days from the delivery date of your order.

You can create a return request for the products you purchased from our website by logging in to our favshops.com website address, entering the My Account> My Orders section. You can obtain your special return code by selecting the product/products you want to return and specifying the reason for return.

If you are not a member of our site, you can request a return by reaching our Customer Services at our e-mail address, destek@favshops.com.

You can package the products you will return in a way that they will not be damaged and deliver them to our contracted cargo company free of charge with your special return code. In returns sent with different cargo companies, the return shipping fee will be deducted from the amount to be returned to you.

Products You Will Return:

• Must be unused and unworn.

• Must be in the original package and the original labels must not be removed.

• In bag and accessory returns, all parts must be complete, in the original package and the labels must not be removed.

• Accessories and decorative products must be complete, in the original package and the labels must not be removed.

Products whose 14-day return period has expired, are used, worn, removed from their original packaging and have lost their resalability feature, and products whose return is not suitable for health and hygiene will not be accepted.

Products Subject to Special Return Procedure

We care about your health. Due to hygiene principles, returns cannot be accepted in earring, necklace and bracelet groups.

REFUNDS

When your returned products reach us, our Quality Control Team will examine their suitability for return and then initiate your refund process. Your refund will be returned to you within 14 days of your product reaching us, using the payment method you used to place your order. If you made your payment with your credit card, the time it takes for the refund sent by us to be reflected on your card may vary depending on the bank you work with.